Refund policy

At Zibbit, we want you to be completely satisfied with your purchase. If things don't go exactly as planned, we are here to help. Please review our policy below for returns, refunds, exchanges, and damaged items.

Returns

We offer a 7-day return window. To be eligible for a return, your item must meet the following criteria:

  • Timeframe: Returns must be initiated within 7 days from the date of delivery.
  • Condition: The product must be unused, unopened, and in the exact same condition that you received it.
  • Packaging: The item must be in its original packaging.

Refunds

Once you have shipped your return back to us, here is how the refund process works:

  1. Inspection: Upon receiving your returned item, we will thoroughly inspect it.
  2. Notification: We will send you an email to notify you of the approval or rejection of your refund.
  3. Processing: If approved, your refund will be processed and automatically applied to your original method of payment.
  4. Timeline: Please allow 5–10 business days for the refund to reflect in your account. Note: Processing times may vary depending on your bank or credit card provider.

Exchanges

Currently, we do not offer direct exchanges. If you need a different item, color, or size, please follow these steps:

  1. Initiate a return for your original item (subject to the Return Eligibility outlined above).
  2. Place a new, separate order for the desired item on our website.

Damaged or Defective Products

We ask that you please inspect your order immediately upon delivery. If your item arrives damaged or is defective, we want to make it right as quickly as possible.

How to Report an Issue:
If you discover a defect or damage, contact us immediately at 📩 care.zibbit@gmail.com.

Please ensure you include the following in your email:

  • Your Order Number
  • Clear photos of the defective or damaged product and the packaging

Resolution:
Once we review your case, eligible claims will receive either a full replacement or a full refund, depending on inventory availability and your preference.